Returns – Dropsizestores.com

Returns Policy
We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return most items within 30 days of delivery for a refund or exchange. All returned items must be in new, unworn condition with original tags attached and packaging intact.

Eligible Return Items

  • Items within 30 days of delivery date
  • Products with original tags still attached
  • Items in original packaging undamaged
  • Merchandise in resalable condition

Non-Returnable Items

  • Items without original tags or packaging
  • Used or worn products
  • Final sale items clearly marked
  • Products damaged due to customer mishandling
  • Personalized or custom-made items

Return Process
To initiate a return:

  1. Log into your account on our website
  2. Navigate to your order history
  3. Select items you wish to return
  4. Choose return reason and preference
  5. Print prepaid return label
  6. Package items securely and ship

Return Shipping

  • US returns include prepaid return label
  • Customers responsible for return shipping costs
  • International returns bear all shipping costs
  • Return shipping fees deducted from refund

Refund Processing

  • Refunds issued to original payment method
  • Allow 5-7 business days for processing
  • Shipping costs non-refundable
  • Refund email confirmation sent upon completion

Exchange Policy
We currently offer exchanges for:

  • Different sizes of same item
  • Alternative colors of same product
    Exchanges subject to product availability

Return Conditions
Items must meet these conditions:

  • No signs of wear or use
  • Original tags attached
  • Unaltered product condition
  • All packaging materials included
  • Free from odors or stains

Defective Items
If you receive defective merchandise:

  • Contact us within 7 days of delivery
  • Provide photos of defect
  • We cover return shipping costs
  • Option of replacement or full refund

Return Status Tracking
Monitor your return status through:

  • Your account order history
  • Return tracking number
  • Automated email notifications
  • Customer service updates

International Returns
International customers note:

  • Responsible for return shipping costs
  • Must complete customs documentation
  • Mark as “returned goods” on forms
  • Original shipping costs non-refundable

Store Credit Option
Choose store credit for:

  • Faster processing time
  • Bonus credit incentives
  • No deduction of original shipping
  • Instant credit upon return receipt

Return Exceptions
We reserve right to refuse returns that:

  • Don’t meet return conditions
  • Are past 30-day window
  • Missing required components
  • Show signs of wear or damage

Holiday Return Policy
Extended return period during holidays:

  • Purchases November-December
  • Extended until January 31
  • Standard conditions apply
  • Excludes final sale items

Return Label Instructions

  • Attach label securely to package
  • Remove old shipping labels
  • Use appropriate box size
  • Ensure proper sealing

Return Without Account
Guest returns require:

  • Order number
  • Email address used for purchase
  • Return authorization request
  • Manual processing

Damaged Returns
We cannot accept returns damaged in transit due to:

  • Improper packaging
  • Inadequate protection
  • Incorrect labeling
  • Poor sealing

Return Questions
For return assistance:

  • Use website contact form
  • Have order number ready
  • Include return tracking number
  • Allow 24-48 hour response time

Restocking Fees
Certain items may incur restocking fees:

  • Electronics (15% fee)
  • Special order items (25% fee)
  • Clearance merchandise (10% fee)
    Fees disclosed before return processing

Final Sale Items
Final sale items include:

  • Clearance merchandise
  • Special promotion items
  • Personalized products
  • Intimate apparel
    All sales final on these items